Accuity assists our clients with over 40,000 questions and requests per year. Upon receiving your request, Accuity’s global support team will review it and contact you with a resolution or follow-up questions.
I am looking for support on:
- Fircosoft Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist® (formerly Accuity Technical Support)
- Fircosoft Portfolio – Firco Continuity, Firco Trust, Firco List Service (formerly Fircosoft Technical Support)
- Fircosoft Portfolio Regional Support Phone Numbers – for Firco Continuity, Firco Trust, Firco List Service
- Bankers Almanac for Payments Support
- Bankers Almanac for Risk & Compliance Support
- Bankers Almanac UK Sort Codes Support
- Accuity Data Files Support
- NRS Technical Support
To contact Customer Service about questions regarding orders or payments, please email CustomerService@Accuity.com or by phone:
US +1 800 321-3373 (CST 03:00-17:30)
UK +44 (0)1342 335518 (GMT 09:00-17:00)
Asia +1 800 321-3373 (Asia 16:00–06:30)
Fircosoft Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist® (formerly Accuity Technical Support)
For technical support questions related to our software or issues retrieving the data files contact: Support@Accuity.com
24/5 technical support options are available, contact your sales representative to find out more.
Fircosoft Portfolio – Firco Continuity, Firco Trust, Firco List Service (formerly Fircosoft Technical Support)
Our Fircosoft Portfolio support for Firco Continuity, Firco Trust, Firco List Service provides you standard support within all regions. To contact the support team please, email us at support@fircosoft.com.
Please note that you can benefit from Fircosoft Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.
Bankers Almanac for Payments Support
Email: support@accuity.com
Bankers Almanac for Risk & Compliance Support
Email: support@accuity.com
Bankers Almanac UK Sort Codes Support
For all enquiries please contact our helpdesk at:
Email: uksortcodeshelpdesk@accuity.com
Tel: +44 1342 335962
For any queries related to your order, please contact:
Email: uksortcodesCS@accuity.com
NRS Technical Support
Call us anytime for technical support and we will be in touch as soon as possible to help.
ComplianceGuardian Tech Support
Phone: 860-435-0200
Monday – Friday, 9:00 – 17:00 ET
Email: techsupport@nrs-inc.com
ComplianceMAX Tech Support
Phone: 888-879-7990
Monday – Friday, 9:00 – 17:00 ET
E-mail: customer_service@nrs-inc.com
Accuity Data Files Support
For questions related to the content of the data files contact the following:
IBAN and Bank Codes queries:
Europe, Middle East & Africa: Payments.Data@Accuity.com
All Other Countries: GlobalPaymentsData@Accuity.com
Data Queries:
Canada, Mexico, US: InfoUpdate@Accuity.com
All other countries: DataEnquiries@Accuity.com
KYC Documents (Worldwide): DueDiligence@BankersAlmanac.com
KYC Ownership (Worldwide):KYC-Ownership@Accuity.com
For ABA – US ACH & WIRE queries: PaymentsData@Accuity.com
Fircosoft Portfolio Regional Support Phone Numbers – for Firco Continuity, Firco Trust, Firco List Service
Our Fircosoft Portfolio support for Firco Continuity, Firco Trust, Firco List Service provides you standard support within all regions. Contact the support team by phone based on the below region’s opening hours:
EMEA Office
Open from 9:00 to 17:30
Phone: +33 1 53 44 13 80 (for EMEA)
UK Office
Open from 9:00 to 17:00
Phone: +44 20 7780 6730
US Office
Open from 9:00 to 18:00
Phone: +1 212 448-2200
Brazil Office
Open from 9:00 to 18:00
Phone: + 55 11 3266 6868
Singapore Office
Open from 9:00 to 18:00
Phone: +65 6240 4728
Please click here to contact your local support partner.