Support

Accuity assists our clients with over 40,000 questions and requests per year. Upon receiving your request, Accuity’s global support team will review it and contact you with a resolution or follow-up questions.

I am looking for support on:

 

To contact Customer Service about questions regarding orders or payments, please email CustomerService@Accuity.com or by phone:

US +1 800 321-3373 (CST 03:00-17:30)
UK +44 (0)1342 335518 (GMT 09:00-17:00)
Asia +1 800 321-3373 (Asia 16:00–06:30)

Fircosoft Portfolio – Firco Compliance Link, Firco Trade Compliance, Online Compliance, Global Watchlist® (formerly Accuity Technical Support)

For technical support questions related to our software or issues retrieving the data files contact: Support@Accuity.com

24/5 technical support options are available, contact your sales representative to find out more.

Fircosoft Portfolio – Firco Continuity, Firco Trust, Firco List Service (formerly Fircosoft Technical Support)

Our Fircosoft Portfolio support for Firco Continuity, Firco Trust, Firco List Service provides you standard support within all regions. To contact the support team please, email us at Firco.support@accuity.com.

Please note that you can benefit from Fircosoft Portfolio 24/7 Support which enables you to contact the support team any time whenever you have a question or issue. To subscribe to this service, please contact us.

Bankers Almanac for Payments Support

Email: support@accuity.com

Bankers Almanac for Risk & Compliance Support

Email: support@accuity.com

Bankers Almanac UK Sort Codes Support

For all enquiries please contact our helpdesk at:
Email: uksortcodeshelpdesk@accuity.com
Tel: +44 1342 335962

For any queries related to your order, please contact:
Email: uksortcodesCS@accuity.com

NRS Technical Support

Call us anytime for technical support and we will be in touch as soon as possible to help.

ComplianceGuardian Tech Support
Phone: 860-435-0200
Monday – Friday, 9:00 – 17:00 ET
Email: techsupport@nrs-inc.com

ComplianceMAX Tech Support
Phone: 888-879-7990
Monday – Friday, 9:00 – 17:00 ET
E-mail: customer_service@nrs-inc.com

Accuity Data Files Support

For questions related to the content of the data files contact the following:

IBAN and Bank Codes queries:
Europe, Middle East & Africa: Payments.Data@Accuity.com

All Other Countries: GlobalPaymentsData@Accuity.com

Data Queries:

Canada, Mexico, US: InfoUpdate@Accuity.com

All other countries: DataEnquiries@Accuity.com

KYC Documents (Worldwide): DueDiligence@BankersAlmanac.com

KYC Ownership (Worldwide):KYC-Ownership@Accuity.com

For ABA – US ACH & WIRE queries: PaymentsData@Accuity.com

Fircosoft Portfolio Regional Support Phone Numbers – for Firco Continuity, Firco Trust, Firco List Service

Our Fircosoft Portfolio support for Firco Continuity, Firco Trust, Firco List Service provides you standard support within all regions. Contact the support team by phone based on the below region’s opening hours:

EMEA Office
Open from 9:00 to 17:30
Phone: +33 1 53 44 13 80 (for EMEA)

UK Office
Open from 9:00 to 17:00
Phone: +44 20 7780 6730

US Office
Open from 9:00 to 18:00
Phone: +1 212 448-2200

Brazil Office
Open from 9:00 to 18:00
Phone: + 55 11 3266 6868

Singapore Office
Open from 9:00 to 18:00
Phone: +65 6240 4728

Please click here to contact your local support partner.