We know how important it is that your invoices are easy to understand, which is why we are making a number of changes to the invoice content and format, and updating our product names.
The following changes will take effect in February 2018.
- All invoices will be sent from one email address. Look out for firstname.lastname@example.org and be sure to add it to any “safe sender” lists. The email subject will contain your invoice number. Please note this mailbox will not be monitored and you should continue to use your existing customer service email address for any billing queries.
- The format of your invoice will be improved, with a clearer layout. This will also apply to credit notes and proformas. You’ll find a summary of what’s new in the PDF below.
- Product names will be updated across our entire range of Accuity products, under our Fircosoft and Bankers Almanac portfolio brands. A mapping of old and new names will be available to view here shortly.
If you have any questions, please use the contact information found on your invoice or speak directly to your account representative.