The Banker Masterclass video series: ‘Improving payments services’

In the second video in the Accuity Banker Masterclass video series, ‘Protecting your future and reputation in payments’, Robert McKay, Managing Director of Accuity, identifies three key trends in the payments landscape: globalisation, user experience and trust.

Both financial institutions and new entrant PSPs need to be able to send secure and reliable payments worldwide, first time, every time, as only a few failed payments can irrevocably damage customer trust. Therefore, data becomes a key part of the user experience and the winners in this space will be those who can seamlessly integrate an efficient straight-through processing rate with a global customer reach.

The Banker Masterclass Series 2017 - Chapter 2